Remote research tip #2 Choose the right tool

The last couple of weeks, many things have changed quite rapidly. One of them is our beloved face-to-face user research. It’s simply not possible anymore to dive into our labs and chat with people about their digital experiences. However, user research should still be your top priority. The show can go on. Be it remotely. Remote research is just as valuable, it just comes with it’s own set of challenges. So it’s important not to dive in blindly. We’ve collected four simple crutches for you to help you get the most out of your research.


Tip #2

There’s is an abundance of remote research tools. Each comes with its own benefits and limitations. It can get quite difficult to pick the right tool. Take the following into account when picking your tool:

  • There is no mother of all tools. Remote tools are often specialized in one or two things. For instance card sorting, (un)moderated usability testing or group tests. Set your research goal and methodology first, and find a matching tool after. Sometimes a combination of tools will be the best fit to your needs.
  • The device you designed for influences the tool you choose. Some tools are made for testing on desktop, while others are better for testing on mobile. Remote testing on both devices with the same tool is rarely possible, let alone switching devices during the same test session (which we do in our physical labs regularly). Additionally, not all tools work with every operating system (Android, iOS, Windows) or every browser. 
  • Some tools are relatively hard to use. This can affect you in your research, but you have the chance to learn how to use it. However, your participant has less time to get the hang of it. Are elaborate instructions needed? Or is the tool self-explanatory? Make sure the participant is well-informed and can start the sessions without too much hassle. Sending out the instructions a day or two before the test is vital.
  • Choose a tool that helps you and your team work together effectively. Also based on the type of research you’re about to conduct, you need to consider how you and your team communicate with each other. Do you want them to interrupt while you’re interviewing or is it better to use a separate tool to let them note down their observations? More about how to include your team in our next Happy Story!

      4 crutches for your remote research
      #1 Make your test material accessible
      #2 Choose the right tool
      #3 Include your team
      #4 Practice using the technology


      Remote UX research without the hassle 

      Want to do hassle-free remote research? We’d love to help you out with both tooling and participants. We make sure you can focus on what matters: your research.