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Work

Work we are proud of

Take a look at the brands we work with. Want to know more about our projects?

suitcase ux research participant recruitment

Heartbeat: testing regularly

Continuous dialogue

  • Weekly interviews with customers of one of De Volksbank’s brands

  • Direct line between the Happy Labs project leader and the UXR Lead at De Volksbank for quick coordination

  • On-site at De Volksbank or via our Remote UX lab

De Volksbank - participant recruitment

Innovative recruitment

  • Monthly interviews with PostNL customers for business-related topics

  • Collaboration with different members of the PostNL Innovation Studio team

  • Own UX lab on-site, built by Happy Labs

postnl participant recruitment

International recruitment

Different time zones

  • International recruitment with Belgian, German, Italian, Spanish, American, and Australian participants

  • Complex communication and planning due to interviews across different time zones via our Remote UX lab.

  • Interviews conducted by our researchers early in the morning or late at night due to different time zones

Maxeon participant recruitment

Diary Studies in French

  • We handled the participant recruitment of French Action enthusiasts for a multi-day study

  • Participants answered questions via WhatsApp for a week about their physical and online shopping experiences

  • The research week concluded with an online interview via our Remote UX lab

Action participant recruitment

Accessibility

Living with physical challenges

  • Participants with various (chronic) physical challenges tested the user-friendliness of an MRI machine

  • Both participants and their accompanist received compensation

  • We arranged customized transportation to the research location

Philips  participant recruitment

Focusgroup about accessibility

  • Participants with mobility Impairments, hearing loss or deafness, neurodivergence, visual impairments, or blindness

  • Interviews conducted online via our Remote UX lab or on-site, depending on the respondent’s preference

  • Sign language interpreter provided by us

cx partners participant recruitment

Carrousel & multi-day

Continuously gathering insights

  • Monthly research carrousel for Dutch and French market

  • Gathering insights from 5 respondents in 1.5 hours

  • General recruitment criteria to ensure the test is relevant for every researcher/designer

KLM participant recruitment

Multi-day VR research

  • Multi-day in-person study on-site

  • Participants test an unreleased game from a AAA studio

  • Participants were observed while playing and completed a survey after each chapter

Sony participant recruitment

In context

Unboxing

  • Recruitment of various Philips Hue customer categories

  • Home-like setting replicated in our UX lab in Amsterdam

  • Interviews focused on expectations and understanding during the unboxing and installation of a new Philips Hue product

Hue participant recruitment

Health self-test

  • Recruitment for medical research

  • Interviews focused on understanding and using a self-test for blood values research

  • Home-like setting replicated in our UX lab in Amsterdam

Sanquin participant recruitment

Curious about the costs?

Check out our rates for participant recruitment and research facilities, or request a quote.

Price participant recruitment