Work
Work we are proud of
Take a look at the brands we work with. Want to know more about our projects?
Heartbeat: testing regularly
Continuous dialogue
Weekly interviews with customers of one of De Volksbank’s brands
Direct line between the Happy Labs project leader and the UXR Lead at De Volksbank for quick coordination
On-site at De Volksbank or via our Remote UX lab
Innovative recruitment
Monthly interviews with PostNL customers for business-related topics
Collaboration with different members of the PostNL Innovation Studio team
Own UX lab on-site, built by Happy Labs
International recruitment
Different time zones
International recruitment with Belgian, German, Italian, Spanish, American, and Australian participants
Complex communication and planning due to interviews across different time zones via our Remote UX lab.
Interviews conducted by our researchers early in the morning or late at night due to different time zones
Diary Studies in French
We handled the participant recruitment of French Action enthusiasts for a multi-day study
Participants answered questions via WhatsApp for a week about their physical and online shopping experiences
The research week concluded with an online interview via our Remote UX lab
Accessibility
Living with physical challenges
Participants with various (chronic) physical challenges tested the user-friendliness of an MRI machine
Both participants and their accompanist received compensation
We arranged customized transportation to the research location
Focusgroup about accessibility
Participants with mobility Impairments, hearing loss or deafness, neurodivergence, visual impairments, or blindness
Interviews conducted online via our Remote UX lab or on-site, depending on the respondent’s preference
Sign language interpreter provided by us
Carrousel & multi-day
Continuously gathering insights
Monthly research carrousel for Dutch and French market
Gathering insights from 5 respondents in 1.5 hours
General recruitment criteria to ensure the test is relevant for every researcher/designer
Multi-day VR research
Multi-day in-person study on-site
Participants test an unreleased game from a AAA studio
Participants were observed while playing and completed a survey after each chapter
In context
Unboxing
Recruitment of various Philips Hue customer categories
Home-like setting replicated in our UX lab in Amsterdam
Interviews focused on expectations and understanding during the unboxing and installation of a new Philips Hue product
Health self-test
Recruitment for medical research
Interviews focused on understanding and using a self-test for blood values research
Home-like setting replicated in our UX lab in Amsterdam
Curious about the costs?
Check out our rates for participant recruitment and research facilities, or request a quote.
