Cases, kennis en updates

The must-ask user testing questions We all know that user testing is important, but what’s the right approach with questioning your users? With the user test, you want to understand your users’ wants and needs, but how do you make sure you get the right information...

UX design for different user generations In a previous Happy we’ve told about the biggest mistakes in user design. One of them was designing UX for the wrong user generation. Diverse age groups have diverse demands concerning technology and online interface and that’s...

5 Common UX mistakes and how to fix them There are quite some mistakes you can make while designing your website or app. In this Happy Story we've listed the most common UX mistakes and will tell you how to fix them!So, at the end of this article you will know:✓ The...

User experience is critical to customer relationships In the previous Happy Stories we’ve told all about UX testing, but why is it important to conduct user testing? With the explosion of social media and smart, mobile devices, customers are becoming more...

How to share your user research findings effectively After a long day of testing at Happy Labs, you’ve probably gathered a huge amount of information to improve your product or service. Now the most time consuming (and for some, boring) part begins:...

The difference between early & late stage UX testing In an earlier Happy Story we’ve told you all about the right time to test your project within the development process, but what is the actual difference between early and late stage testing and why...

The value of user insights and how to write them We can’t stress it enough: it’s very important to write down your insights. Not just because it will tell you what your users do, it will tell you why users do it. With the answers on the ‘why’ you’ll be...

Best practices for recruiting respondents Recruiting the right respondents for your next test can be quite a hassle. But don’t worry, we experience this every day and that’s why we will share our best practices of recruiting respondents. At the end of this...

The number of respondents you'll need to have for your tests The godfather of usability testing, Jakob Nielsen, conducted an elaborate research together with Tom Landauer to find out what the magic number of respondents for user testing. At the end of this...

Testing in a design sprint Many agencies and companies work agile to quickly develop concepts and designs. An important part of this agile approach is testing. We’ll use this blog to help you get the most out of your time when testing in a Design Sprint....

Writing an excellent testscript We’ve shared our Test Script Template and in this Happy Story we'll give you some tips and tricks on how to write an excellent test-script yourself so you'll become the Spielberg of your user tests!At the end of this article...

Get the most out of every respondent When you conduct usability tests, the most important thing is: the respondent! When you do regular interviews, you have probably noticed that you talk easier with some respondents than with others. We have put together...

Je eigen UX Lab Waar je aan moet denken bij het hebben van je eigen in-house UX Lab.Het hebben van een eigen in-house lab is voor veel bedrijven aantrekkelijk maar het brengt ook nadelen met zich mee. In deze blog leggen we uit wat de voor en nadelen zijn...

The pros and cons of different test locations The location of your user test has a major influence on the results of the test because every location has it’s pros and cons. At the end of this article you will know:✓   The pros and cons of different types...

How to set up a user test To set up a kick-ass user test it is advisable to prepare well. A test plan can provide a good basis for this. At the end of this article you will know:✓   What you should include in your test plan Test planGood preparation is...

The right time to test within your development process In an earlier story we’ve discussed our top 10 user testing methods. But when do you conduct them within your development process?At the end of this article you will know:✓   What to investigate in...

Top 10 user testing methods There’s a wide range of user tests you can conduct to improve your digital applicaties. We’ve selected our top 10 user testing methods.  At the end of this article you will know:✓   Which types of user tests methods there are✓...