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The must-ask user testing questions

The must-ask user testing questions We all know that user testing is important, but what’s the right approach with questioning your users? With the user test, you want to understand your users’ wants and needs, but how do you make sure you get the right information...

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KLM x Happy Coach

KLM x Happy Coach Welcome to Happy Stories! Every week we’ll keep you up-to-date on the latest developments in the area of UX research and testing of digital applications. Tests ensure happy users and that makes us happy. Hence the name: Happy Stories. Besides making...

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UX design for different user generations

UX design for different user generations In a previous Happy we’ve told about the biggest mistakes in user design. One of them was designing UX for the wrong user generation. Diverse age groups have diverse demands concerning technology and online interface and that’s...

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5 Common UX mistakes and how to fix them

5 Common UX mistakes and how to fix them There are quite some mistakes you can make while designing your website or app. In this Happy Story we've listed the most common UX mistakes and will tell you how to fix them!So, at the end of this article you will know:✓ The...

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How to share your user insights effectively

How to share your user research findings effectively After a long day of testing at Happy Labs, you’ve probably gathered a huge amount of information to improve your product or service. Now the most time consuming (and for some, boring) part begins:...

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The value of user insights and how to write them

The value of user insights and how to write them We can’t stress it enough: it’s very important to write down your insights. Not just because it will tell you what your users do, it will tell you why users do it. With the answers on the ‘why’ you’ll be...

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FREE DOWNLOAD | Happy Labs Obslog Template

Download observation-log template Test facilities, check. Respondents, check. Test setup, check. The only thing you have to take care of is writing down the test results in a structured way so you can actually take actions after the test. Obslog The test...

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Best practices for recruiting respondents

Best practices for recruiting respondents Recruiting the right respondents for your next test can be quite a hassle. But don’t worry, we experience this every day and that’s why we will share our best practices of recruiting respondents. At the end of this...

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Testing in a Design Sprint

Testing in a design sprint Many agencies and companies work agile to quickly develop concepts and designs. An important part of this agile approach is testing. We’ll use this blog to help you get the most out of your time when testing in a Design Sprint....

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Writing an excellent test-script

Writing an excellent testscript We’ve shared our Test Script Template and in this Happy Story we'll give you some tips and tricks on how to write an excellent test-script yourself so you'll become the Spielberg of your user tests!At the end of this article...

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FREE DOWNLOAD | Happy Labs Test Script Template

The basis for a successful test is good preparation. By working out the test in advance to the smallest detail, you will not face surprises on the day itself. A useful tool for this is the Test Script. During the tests we facilitate, we also use this tool....

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Get The Most Out Of Every Respondent

Get the most out of every respondent When you conduct usability tests, the most important thing is: the respondent! When you do regular interviews, you have probably noticed that you talk easier with some respondents than with others. We have put together...

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Je eigen UX Lab – voor- en nadelen

Je eigen UX Lab Waar je aan moet denken bij het hebben van je eigen in-house UX Lab.Het hebben van een eigen in-house lab is voor veel bedrijven aantrekkelijk maar het brengt ook nadelen met zich mee. In deze blog leggen we uit wat de voor en nadelen zijn...

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Happy Labs’ 2018: What a happy year

What a year! We can hardly believe what happened this year. We think it is extremely important that everyone talks to their users. Based on this idea we started with the Happy Labs concept. In January we opened the doors of the first independent UX Lab in...

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The pros and cons of different test locations

The pros and cons of different test locations The location of your user test has a major influence on the results of the test because every location has it’s pros and cons. At the end of this article you will know:✓   The pros and cons of different types...

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How to set up a kick-ass user test?

How to set up a user test To set up a kick-ass user test it is advisable to prepare well. A test plan can provide a good basis for this. At the end of this article you will know:✓   What you should include in your test plan Test planGood preparation is...

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Top 10 user testing methods

Top 10 user testing methods There’s a wide range of user tests you can conduct to improve your digital applicaties. We’ve selected our top 10 user testing methods.  At the end of this article you will know:✓   Which types of user tests methods there are✓...

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Nederlandse Spoorwegen (NS) x Happy Lab

Nederlandse Spoorwegen (NS) x Happy Lab In this article the UX Lead of the national Dutch railway company NS will tell us more about the testing culture at the NS and why testing is an integral part of their product development process.  1 - What are your...

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Happy Stories #1: 5 reasons why user testing is inevitable

Happy Stories #1: 5 reasons why user testing is inevitable Welcome to Happy Stories! Every week we’ll keep you up-to-date on the latest developments in the area of UX research and testing of digital applications. Tests ensure happy users and that makes us...

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